Privacy Policy

Last updated: July 27, 2026

This Privacy Policy explains how CodeCanyos (“CodeCanyos,” “we,” “our,” or “us”) collects, uses, stores, and protects information when you visit codecanyos.com, create an account, place an order, request a product, contact support, or otherwise use our digital software marketplace.

Who we are

CodeCanyos operates an independent digital marketplace offering GPL WordPress files, scripts, application source code, templates, themes, plugins, games, and related digital assets. Our website address is https://codecanyos.com/. Privacy questions can be sent to support@codecanyos.com.

Information we collect

We collect information you provide directly, including your name, email address, billing details, account credentials, order number, product requests, support messages, reviews, and any screenshots or URLs you send to us. When you place an order, WooCommerce records the purchased items, price, payment status, discount information, timestamps, and delivery or download status.

We also receive technical information automatically, such as your IP address, browser type, device type, operating system, referring page, pages viewed, approximate location derived from IP address, cookie identifiers, and security or error logs. This information helps us operate, secure, measure, and improve the marketplace.

Payments

Payments are processed by third-party payment providers such as Stripe. Depending on your device, country, and the payment methods enabled by Stripe, checkout may also support services such as Apple Pay, Google Pay, or Link. CodeCanyos does not store your complete card number or card security code. Payment providers process payment information under their own privacy policies and send us limited information such as payment status, transaction reference, card brand, and the last digits needed for order support or fraud prevention.

How we use information

• To create and manage customer accounts.
• To process orders, verify payment status, and provide digital delivery or download access.
• To respond to support, refund, copyright, licensing, and product-request enquiries.
• To prevent fraud, abuse, unauthorized access, and security incidents.
• To maintain transaction, tax, accounting, and legal records where required.
• To understand site performance, repair errors, improve navigation, and develop useful products and guides.
• To send essential account, order, security, or support messages.
• To send optional marketing messages only where permitted; you may unsubscribe from promotional messages.

Cookies and similar technologies

CodeCanyos uses essential cookies for login sessions, account security, shopping carts, checkout, language or display preferences, and fraud prevention. These cookies are necessary for the marketplace to function. If you leave a review or comment, you may choose to save your name and email in cookies for convenience.

We may also use analytics cookies to understand how visitors find and use the website. If advertising services such as Google AdSense are enabled, Google and its partners may use cookies or similar technologies to serve, measure, personalize, or limit ads according to your consent choices and applicable law. Google’s use of advertising cookies is explained in its advertising and privacy documentation. Where required, visitors will be offered controls to accept, reject, or manage non-essential cookies.

You can restrict cookies through your browser settings. Blocking essential cookies may prevent account, cart, checkout, or download features from working correctly.

Comments, reviews, and uploaded content

When visitors submit comments or product reviews, we collect the information shown in the form together with the visitor’s IP address and browser user-agent information for spam and security checks. An anonymized version of an email address may be sent to Gravatar to check whether a profile image is available. Do not upload images containing sensitive information or embedded location data unless you intend to share it.

Who we share information with

We share information only when reasonably necessary to operate the service, complete transactions, comply with law, or protect users. Recipients may include payment processors, hosting and security providers, email delivery services, analytics or advertising providers, anti-spam services, professional advisers, and government or regulatory authorities where legally required. We do not sell customer personal information as a standalone product.

Some providers may process information in countries different from your own. When using these services, we rely on their contractual, technical, and legal safeguards as applicable.

How long we retain information

Account information is retained while an account remains active and for a reasonable period afterward. Order, payment-status, tax, refund, copyright, and fraud-prevention records may be retained for the period required by law or legitimate business needs. Support messages are retained long enough to resolve issues and maintain an accurate service history. Approved comments or reviews and their metadata may remain published until removed or no longer needed.

Your choices and rights

Depending on your location, you may have rights to request access to, correction of, deletion of, restriction of, or objection to certain processing of your personal information. You may also request a portable copy of information you provided. These rights may be limited where we must retain records for legal, accounting, security, fraud-prevention, or dispute-resolution purposes.

You can update much of your account information from your CodeCanyos account. For other requests, email support@codecanyos.com using the email connected to your account. We may request reasonable verification before completing a privacy request.

Security

We use reasonable administrative, technical, and organizational measures to protect information. No website or transmission method is completely secure, so we cannot guarantee absolute security. Customers should use a unique password, protect account credentials, and contact us promptly if they suspect unauthorized activity.

Third-party links and embedded content

Product pages and guides may link to official vendors, documentation, live previews, videos, repositories, or other third-party websites. Embedded content may collect information as though you visited the third-party website directly. CodeCanyos does not control the privacy practices of third parties, so you should review their policies before providing information.

Children’s privacy

CodeCanyos is intended for adults and business or development users. We do not knowingly collect personal information from children below the age required to consent to online services in their country. If you believe a child provided personal information, contact us so we can review and remove it where appropriate.

Changes to this policy

We may update this Privacy Policy when our services, payment methods, advertising tools, legal obligations, or business practices change. The updated version will be posted on this page with a revised “Last updated” date.

Contact us

For privacy questions or requests, email support@codecanyos.com or use the CodeCanyos Contact page.